.png)
Sales Features at a Fraction
of the Price of MS Dynamics
Email marketing, calling, WhatsApp, AI calling agent and sequencing — available in FlowZo CRM from ₹500/user/mo (annual; some capabilities are add-ons on Professional) vs Dynamics' ₹54,600/mo for 10 users.
FlowZo CRM covers email marketing, one-click calling, WhatsApp, AI calling, multi-channel sequencing, workflow automation and sales forecasting (some as add-ons on the Professional plan).
RecommendedEnterprise CRM from Microsoft. Sales Professional has limited customization; forecasting, sequences and Copilot start at Enterprise, and email marketing is a separate product.
Enterprise-onlyFlowZo CRMvsMS Dynamics 365
| Feature | FlowZo CRM | MS Dynamics 365 |
|---|---|---|
| Lead Management | ||
| Deal Management | ||
| Handling Duplicates |
| Feature | FlowZo CRM | MS Dynamics 365 |
|---|---|---|
| Hierarchy | ||
| Custom Roles |
| Feature | FlowZo CRM | MS Dynamics 365 |
|---|---|---|
| Email Marketing | Separate product | |
| One-click Calling | Via Teams (extra licences) | |
| WhatsApp Integration | Add-on (Pro) / included (Unlimited) | Via partner apps |
| WhatsApp Bot | Add-on | Not listed |
| Feature | FlowZo CRM | MS Dynamics 365 |
|---|---|---|
| Email Sequences | Sequencing add-on | Sales sequences (Enterprise+) |
| Phone Call Sequences | Sequencing add-on | Sequence call steps (Enterprise+) |
| WhatsApp Sequences | Sequencing add-on | Not listed |
| Multi-step Sequence Builder | Sequencing add-on | Sequence builder (Enterprise+) |
| Sequence Tasks & Follow-ups | Sequencing add-on | Sequence tasks (Enterprise+) |
| Feature | FlowZo CRM | MS Dynamics 365 |
|---|---|---|
| Call Duration & Notes Capture | Conversation intelligence (Enterprise+) |
| Feature | FlowZo CRM | MS Dynamics 365 |
|---|---|---|
| AI Calling Agent | Separate product | Not listed |
| Automated AI-driven Call Initiation | Separate product | Not listed |
| Feature | FlowZo CRM | MS Dynamics 365 |
|---|---|---|
| Workflow Automation | Via Power Automate (extra licence) | |
| JustDial Integration | Not listed | |
| 99acres Integration | Not listed |
| Feature | FlowZo CRM | MS Dynamics 365 |
|---|---|---|
| Comments & Notes | ||
| History Feeds | ||
| Task Management | ||
| Lead Scoring | Unlimited plan | Predictive scoring (Enterprise+) |
| Feature | FlowZo CRM | MS Dynamics 365 |
|---|---|---|
| Data Import & Export |
| Feature | FlowZo CRM | MS Dynamics 365 |
|---|---|---|
| Real-time Reports | ||
| Custom Dashboards | Multiple dashboards | |
| Sales Forecasting | Enterprise+ | |
| Pipeline & Revenue Reports |
| Feature | FlowZo CRM | MS Dynamics 365 |
|---|---|---|
| Custom Fields | 25 (expandable) | |
| Customizable Pipelines | ||
| Custom Reports |
| Feature | FlowZo CRM | MS Dynamics 365 |
|---|---|---|
| Mobile App | ||
| Full CRM on Mobile | Mobile app (all plans) |
| Feature | FlowZo CRM | MS Dynamics 365 |
|---|---|---|
| CallSync Integration | CallSync add-on | Not listed |
| JustDial Integration | Not listed | |
| 99acres Integration | Not listed |
Based on vendors' public pages, Nov 2026; details may change. “Not listed” = not on the vendor's feature list.
What it costs your team
| Plan | Price | Basis |
|---|---|---|
| FlowZo CRM Professional | ₹500/user/mo | Annual billing (₹999/user/mo monthly) |
| FlowZo CRM Unlimited | ₹12,000/mo flat | Annual billing (₹18,000/mo monthly) |
| MS Dynamics 365 Sales Professional | ₹5,460/user/mo | $65 list price, annual billing |
| MS Dynamics 365 Sales Enterprise | ₹8,820/user/mo | $105 list price, annual billing |
| MS Dynamics 365 Sales Premium | ₹12,600/user/mo | $150 list price, annual billing |
USD list prices converted at ₹84 per $1, billed annually, excluding GST/taxes. Prices as of Nov 2026; check vendor sites for current rates.
Pricing & Plans
| Feature | FlowZo CRM | MS Dynamics 365 |
|---|---|---|
| Free plan / trial | Free trial | Free trial |
| Pricing model | Per user (Pro) or flat (Unlimited) | Per user |
| Implementation / setup fee | ₹0 (self-serve) | Partner-led (extra cost) |
Sales CRM Core
| Feature | FlowZo CRM | MS Dynamics 365 |
|---|---|---|
| Custom sales pipelines | Multiple, custom stages | ✓ |
| Quotations | Included | ✓ |
| Workflow automation | 6 (Pro) / Unlimited | Via Power Automate (extra licence) |
Engagement & Calling
| Feature | FlowZo CRM | MS Dynamics 365 |
|---|---|---|
| SIM-based call sync | CallSync add-on | Not listed |
| AI calling / call AI | Call Recording AI add-on | Copilot (Enterprise+) |
Integrations & Data
| Feature | FlowZo CRM | MS Dynamics 365 |
|---|---|---|
| IndiaMART integration | ✓ | No native connector found |
| API & webhooks | ✓ | ✓ |
| File storage | 5 GB (Pro) / 100 GB (Unlimited) | Per tenant |
The verdict
Dynamics 365 fits Microsoft-centric enterprises. FlowZo is far less expensive and quicker to roll out, while Dynamics offers deeper enterprise governance and Microsoft integration.
What SetsFlowZo CRMApart
FlowZo's AI Calling Agent handles calls with live transcription and pushes outcomes and follow-up tasks into your CRM. Dynamics calling and conversation intelligence rely on Teams or extra licences.
Email marketing, calling, IVR, SMS, WhatsApp, and WhatsApp bot — all in FlowZo CRM. Dynamics handles email marketing in a separate product and calling through Teams.
Workflow automation, lead routing, communication automation — all in FlowZo CRM. Dynamics automation relies on Power Automate, which needs additional licences.
Email + Call + WhatsApp automated sequences. Dynamics sales sequences start at the Enterprise edition.
Plans start at ₹500/user/mo (annual), versus about ₹5,460/user/mo for Dynamics 365 Sales Professional.
JustDial, 99acres, Google Forms, CallSync — built-in for Indian sales teams.
Frequently AskedQuestions
If you want native AI calling, multi-channel sequencing (Email, Call, WhatsApp), and clear pricing without complex enterprise bloat or expensive implementations, FlowZo CRM is for you. Dynamics 365 handles email marketing in a separate product and relies on Teams for calling.
FlowZo CRM starts at ₹500/user/mo (annual) or ₹12,000/mo (billed annually at ₹1,44,000) for Unlimited users. MS Dynamics 365 Sales Professional costs about ₹54,600/mo for 10 users, forcing high seat costs.
FlowZo CRM focuses strictly on high-powered sales enablement. We provide workflow automation, lead routing, and communication automation pre-configured. Dynamics automation relies on Power Automate, which needs additional licences.
Absolutely not. FlowZo CRM is ready to go in under 30 minutes, and our in-house CRM experts handle your onboarding and team training for free. Dynamics rollouts are often partner-led.
Yes! We natively integrate with JustDial, 99acres, CallSync, and TeleCMI — bringing leads into your pipeline instantly. Dynamics integrations with Indian platforms typically use partner apps or custom connectors.
All the features. Quarter the price. Ready in 30 minutes.