Data & Permissions
Transparent information about what data Flowzo CallSync collects — including call logs and call recordings — why it's needed, and how you stay in control.
Phone Number
The phone number involved in the call — used to match against contacts and leads in your CRM.
Call Type
Whether the call was Incoming, Outgoing, or Missed — for activity tracking and reporting.
Call Duration
How long the call lasted in seconds — used for performance metrics and call quality analysis.
Date & Time
The exact timestamp of the call — used to build a chronological communication timeline.
Call Recording (Audio)
Audio recording of the call — only collected when the recording feature is enabled and the user has provided explicit consent via RECORD_AUDIO permission.
Automatic CRM Call Logging
Every call is automatically logged against the matching lead or customer in Flowzo CRM — no manual entry needed.
Sales Activity Reports
Managers can view call activity reports by rep, date range, and outcome to measure team performance.
Communication History
Build a complete timeline of all touchpoints with each customer — calls, emails, and meetings in one place.
Follow-up & Task Automation
Trigger automated follow-up reminders or tasks based on call outcomes for better lead management.
Call Quality & Coaching
Allow managers to review recorded calls for sales coaching, quality assurance, and compliance purposes — accessible only within the Flowzo CRM account.
Dispute Resolution & Compliance
Maintain a verifiable record of customer conversations for resolving disputes and meeting regulatory compliance requirements where applicable.
Before any permission is requested, the app displays a full-screen disclosure. Here's what it looks like:
Call Log Permission
Flowzo CallSync requires access to your call log
Flowzo CallSync collects and uploads your call log information, including:
This information is securely transmitted to the Flowzo CRM platform to:
- Automatically log calls against leads and customers
- Generate call activity reports
- Track sales team performance
- Maintain customer communication history
Data is only collected after you provide consent and grant the required permissions. Call recording only activates when explicitly enabled.
- Prominent Disclosure ScreenFull-screen disclosure shown on first launch before any permission request.
- Explicit Consent CheckboxUser must actively check the "I Agree" checkbox — continuation is not assumed consent.
- Permission After ConsentREAD_CALL_LOG permission is requested only after the user taps "I Agree".
- Updated Privacy PolicyThis policy explicitly documents call log data collection, purpose, and handling.
- Data Safety Form DeclaredCall Logs and Call Recordings (audio) declared in Google Play Console Data Safety section.
- Encrypted in TransitAll call log data is transmitted over HTTPS/TLS encrypted connections.
- Data Deletion AvailableUsers may request deletion of their call log data via email.
- RECORD_AUDIO permission declaredCall recording permission declared in Data Safety form. Recordings encrypted in transit and at rest.
- Recording consent separate from call log consentUsers consent to recording independently — enabling recording is not assumed from general app consent.
- Disclosure NOT hidden in settingsThe disclosure screen appears on first launch — it is never buried inside the app settings.
Questions About Your Data?
To access, correct, or delete your call log data, contact us directly.
We will respond within 5 business days.
Grievance Officer
Vijay Kumar
California Software Company Limited
Greeta Towers, OMR Phase 1
Chennai – 600096, India
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