Salesmax Refund Policy
Effective Date: January 1, 2025
This document outlines subscription billing, cancellations, and refund eligibility for FlowZo CRM Salesmax services.
1. Subscription Cancellations
You may cancel your Salesmax subscription at any time via your account portal under Settings → Billing → Cancel Subscription. Access to all paid features continues until the end of the current billing cycle. No partial refunds are issued for unused days within a billing period.
2. Refund Eligibility
Refunds may be requested in the following cases:
- Technical failures caused by our platform that were not resolved within 5 business days.
- Duplicate charge errors due to billing system issues.
- Requests made within 7 days of initial subscription for new users.
Refunds are not applicable for:
- Partial months after downgrade or cancellation.
- Accounts terminated for violation of Terms of Service.
- Usage-based billing for WhatsApp API messages or call minutes.
3. Refund Processing
Approved refund requests are processed within 7–10 business days to the original payment method. To submit a refund request, email us at billing@flowzo.ai with your account email and invoice number.
4. Contact
For billing support, reach us at billing@flowzo.ai.