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Email Sequences

Send the right email at exactly the right moment

Automate multi-step email journeys that nurture leads, onboard customers, and re-engage dormant accounts — all synced to your CRM pipeline without a single manual send.

Cold Outreach Sequence — 6 Steps
+ Add Step
1

Welcome & Introduction

Day 1 · Email · Auto-send · Template: Intro_v2

847
Sent
45%
Opened
18%
Clicked
2

Value-Add: Automation Guide

Day 3 · Email · Auto-send · Template: Value_Drip

712
Sent
38%
Opened
14%
Clicked
3

WhatsApp Follow-Up

Day 5 · WhatsApp · Auto · "Saw your email, quick chat?"

589
Sent
71%
Read
22%
Replied
4

Call Task: "Book a quick demo"

Day 7 · Call · Manual · Priority: High

Due
Today
Multi-Step DripEmail TemplatesWhatsApp StepsCall Task StepsDay Delay LogicOpen & Click TrackingBulk EmailGmail / Outlook SyncSequence Task MgmtReply DetectionMulti-Step DripEmail TemplatesWhatsApp StepsCall Task StepsDay Delay LogicOpen & Click TrackingBulk EmailGmail / Outlook SyncSequence Task MgmtReply Detection
Multi-Channel Sequences

Email, WhatsApp, and Call — one sequence flow

Don't limit follow-up to just email. Build sequences that combine automated emails, WhatsApp messages, and call tasks into a single coordinated outreach timeline across every channel.

Email Steps (Auto & Manual)

Set Auto-send steps that fire without rep intervention, or Manual steps that queue for rep review before sending — with time-delay logic per step.

WhatsApp & Call Steps

Add WhatsApp auto-message steps or call task steps alongside emails — all tracked in one timeline so no step is ever missed.

Add Step — Channel Picker
📧
Email
📞
Call
💬
WhatsApp
EMAIL TYPE
Auto — Messages triggered automatically
RUN ON DAY
Day 3
PRIORITY
Normal
Personalization & Tracking

Emails that feel handwritten — tracked to every click

Merge in CRM field data — name, company, lead source, custom attributes — into every email automatically. Then track exactly who opened, clicked, and replied at every step.

Deep CRM Field Personalization

Auto-fill lead name, company, deal value, or any custom attribute into subject lines and body text — every message feels 1:1.

Open, Click & Reply Tracking

See real-time engagement metrics — sent, opened, clicked, replied, bounced — per step and per lead directly inside FlowZo CRM.

45%
Avg Open Rate
18%
Avg Click Rate
12%
Reply Rate
Step Analytics – Day 1 Email
SUBJECT PREVIEW
"Hi {{lead_name}}, here's how {{company}} can 3× your pipeline"
847
SENT
381
OPENED
152
CLICKED
44
REPLIED
RECENT ENGAGEMENT
Rahul Sharma
Replied · 2m ago
Anita Desai
Opened · 14m ago
Vikram Singh
Clicked · 28m ago
Email Templates

Use templates or build your own from scratch

Save time with reusable email templates for every stage of the funnel. Select a template when adding a step, or create new ones from the Email section — then re-use them across multiple sequences.

Reusable Email Templates

Build a library of email templates — cold outreach, follow-up, onboarding — and select them per step without rewriting each time.

Gmail & Outlook Sync

Connect your Gmail or Outlook account so sequences send from your real email address — with full reply threading and inbox visibility inside the CRM.

Select Email Template
TEMPLATE LIBRARY
Intro_v2 — Welcome Email
Used in 4 sequences
Selected
Value_Drip — Automation Guide
Used in 2 sequences
Select
Reengagement_90 — Win Back
Used in 1 sequence
Select
+ Create New Template
Sequence Task Management

Track every pending, completed, and skipped task

Sequence Tasks gives every rep a personal queue of today's actions. See tasks due today, upcoming, completed, skipped, and failed — filter and act on them in one focused view without digging through leads.

Today / Upcoming / Due / Completed

Every sequence step creates a task with a due date. View your queue by status — including Skipped and Failed — so nothing gets overlooked.

Sequence Tags for Organization

Tag sequences by campaign, product line, or rep team. Filter tasks by tag to stay focused on the exact campaigns you're running.

Sequence Tasks Queue
Today 3
Upcoming 8
Due 1
Completed 14
Skipped 2
Failed 0
📧
Sandeep Kumar
Email task – Step #1 of Mailing Seq · Due today
Send
📞
Anita Desai
Call task – Step #3 of Post-Demo Seq · High priority
Done
💬
Vikram Singh
WhatsApp task – Step #2 of Re-engagement · Normal
Done
Bulk / Mass Email

Reach your entire list in one send

Need to reach hundreds of leads at once? Select any group of leads, pick a template, and fire a mass email in seconds — all tracked per recipient with open and click data logged against their lead profile.

Mass Email to Selected Leads

Select leads from the Lead list view, click "Send Email", choose a template, and send to all of them in one action — no CSV export needed.

Per-Recipient Tracking

Every bulk email is tracked individually — see who opened, who clicked, and who bounced, all inside the lead's activity history.

Mass Email — Send
RECIPIENTS
Followup Status248 leads selected
TEMPLATE
Follow_Up_v3 — "Still interested in CRM?"
Send to 248 Leads →
Sequence Templates

Ready-to-use sequences for every scenario

Start sending in minutes with proven, pre-built sequence templates — or build your own from scratch.

📬 6 Steps

Cold Outreach

Proven cadence mixing value-add content with soft asks — designed to maximise reply rates from cold prospects.

🎯 4 Steps

Post-Demo Follow-Up

Keep momentum after a great call — automatically share case studies, ROI calculators, and next steps.

🔁 3 Steps

Re-Engagement

Target leads that went cold 90+ days ago with a specialized campaign to bring them back into the pipeline.

👋 5 Steps

Onboarding Welcome

Guide new signups to their first "aha moment" with bite-sized training emails timed to usage milestones.

🎪 4 Steps

Event Follow-Up

Process trade show or webinar lists and automatically filter hot leads from tire-kickers post-event.

Benefits

Why sales teams run on FlowZo CRM sequences

Zero Missed Follow-Ups

Every lead automatically gets the next step at the right time — your reps never forget to follow up again.

📊

Real-Time Engagement Data

Know who opened, clicked, and replied at every step so reps can prioritize the warmest leads first.

🎯

Multi-Channel, One Flow

Email, WhatsApp, and call tasks in a single sequence — no juggling apps or switching platforms mid-campaign.

🔒

320% More Revenue

Nurtured leads who go through automated sequences generate 320% more revenue than one-off broadcast emails.

320%
More Revenue vs Broadcast
45%
Average Open Rate
47%
Higher First Purchase
6
Templates Ready to Use
FAQ

Questions about Email Sequences

How many steps can an email sequence have?

+
You can build sequences with unlimited steps — set delay intervals between days, specify exact send times, and add conditional branches based on prospect behavior.

Can I pause or stop a sequence if a lead replies?

+
Yes. FlowZo automatically detects replies and immediately pauses the sequence for that contact, so your sales reps can jump in with a personalized response without sending automated follow-ups.

Do sequence emails support personalization beyond first name?

+
Absolutely. You can use dynamic merge tags for name, company name, industry, custom fields, sales rep signature, and deal-specific details.

Can I A/B test subject lines within a sequence?

+
Yes. FlowZo supports A/B testing for subject lines and email copy within any sequence step to help you optimize open and click-through rates.

Does FlowZo track opens and clicks per sequence step?

+
Yes. You get step-by-step reporting showing sent, delivered, open rates, link click-throughs, and reply counts for every individual step in your sequence.

Start sending smarter emails today

Build your first automated sequence in under 10 minutes with FlowZo CRM.